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AI Sales Agents, Smarter Support & a 40% Cut in Overstock

Author

Nicholas Hoddevik
May 29, 2025

Today in eComBeyond:

  • Turn your Shopify site into a 24/7 AI-powered sales floor with Big Sur AI

  • Cut customer support costs using Lyro AI Chatbot

  • See how Amarra uses AI to reduce content and inventory overhead

  • Plug-and-play GPT prompt for better product descriptions

  • Easy, tactical setup for smarter chat automation

  • Latest stats: Chatbots are raking in billions—are you in the game?


Tool #1: Big Sur AI

Big Sur AI offers a 24/7 AI sales agent that personalizes the shopping experience by providing real-time, conversational assistance. Trained on your product catalog, it recommends items based on customer preferences, enhancing engagement and conversions. Ideal for Shopify stores aiming to replicate in-store service online


Tool #2: Lyro AI Chatbot by Tidio

Lyro AI Chatbot delivers instant, 24/7 customer support using natural language processing. It handles queries from product recommendations to order tracking, learning from interactions to improve over time. With a free plan available, it's accessible for small to mid-sized eCommerce businesses.


Use Case: Amarra's AI Integration

Amarra, a formal gown distributor, integrated AI to streamline operations. By using ChatGPT for product descriptions, they reduced content creation time by 60%. Additionally, AI-driven inventory management cut overstock by 40%, and chatbots now handle 70% of customer inquiries. This strategic use of AI has enhanced efficiency and customer satisfaction.

🔗Full story on Business Insider


💬 Prompt of the Week

"Write a product description for [Product Name], highlighting its key features, benefits, and ideal use cases, in a friendly and persuasive tone suitable for our eCommerce website."

Use this prompt to generate compelling product descriptions that resonate with your target audience and drive conversions.


🛠️ Tactic of the Week

Implement AI-Powered Chat Support:

  • Choose a Tool: Select an AI chatbot like Lyro AI that integrates with your platform.

  • Train the Bot: Input FAQs, product details, and common customer queries.

  • Set Up Triggers: Configure the chatbot to engage visitors at key points, such as when they linger on a product page.

  • Monitor & Optimize: Regularly review chatbot interactions to refine responses and improve performance.

This approach enhances customer support without increasing headcount.


📊 What the Numbers Say

📈 84% of eCommerce businesses prioritize AI, citing over 25% improvements in customer satisfaction, revenue, or cost reduction.
Why it matters: AI adoption is becoming essential for competitive advantage.
🔗 Source

📉 AI in eCommerce is projected to reach $64.03 billion by 2034, growing at a CAGR of 24.34%.
Why it matters: Significant growth indicates increasing reliance on AI technologies in the sector.
🔗 Source

🤖 Chatbots generated $9.4 billion in revenue in 2024, growing at an annual rate of 29.3%.
Why it matters: Chatbots are becoming a lucrative channel for customer engagement and sales.
🔗 Source


🗣️ What’s Buzzing in Social

Ruben Hassid asked: “How fast can AI recreate a viral post?”
It’s a fun breakdown that also shows the creative edge AI tools are reaching — worth a scroll.


🧞 What did you think?

We’re building this for lean eCom teams like yours — hit reply if you’ve got feedback, tips, or want to share something cool for a future issue.

Login or Subscribe to participate in polls.

There’s no shortage of AI newsletters out there — but I couldn’t find one made for small and mid-sized eCom operators. So I built the kind of thing I’d want to read. Hope you get something useful out of it.

Thanks for reading.
Catch you next week!

Nicholas Hoddevik
CEO, apparel brand Kattnakken
Editor, eComBeyond.ai